FAQ

Frequently Asked Questions (FAQs)

1. Pre-Orders

Q: What is a pre-order, and when will I receive my item?
A: Pre-ordering allows you to secure products before they’re in stock. These items typically ship within 2–4 weeks, depending on supplier availability. Rest assured, we’ll notify you as soon as your order is dispatched!

Q: Why do pre-orders take 2–4 weeks?
A: Our pre-order items are sourced directly from our suppliers. The time frame includes processing, supplier restocking, and shipping to ensure you receive fresh, high-quality products.

Q: How will I know when my pre-order ships?
A: Once your order is on its way, you’ll receive an email with a tracking number so you can monitor its journey.

2. Shipping & Delivery

Q: When can I expect my order?
A: Standard orders are processed within 2 business days and shipped promptly. Delivery times depend on your location, but most orders arrive within 5–10 business days after dispatch.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with tracking details. You can also click here on Sendle for your order status.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping Australia-wide for orders over $50.

Q: Do you offer international shipping?
A: Yes! We offer standard international shipping. Enter your shipping details for cost.

3. Returns & Exchanges

Q: What is your return policy?
A: We accept returns of unopened products within 30 days of delivery. Please contact us at contact@curlyandblonde.com for assistance.

Q: Can I exchange an item?
A: Exchanges are available for unopened products. If you’d like to swap for a different item, please contact our team to arrange it.

4. Product Questions

Q: Do you offer free samples?
A: Yes! We include free samples with every order, so you can try something new and discover your next favourite product.

5. Contact Us

If you have any questions that aren’t covered here, please don’t hesitate to get in touch!
Email: contact@curlyandblonde.com
Phone: 0422763942